Terms & Conditions

Definitions

Goods :  All materials that Aspects Bespoke is required to supply to the purchaser under the contract.

Customer :  The prospective purchaser of goods and services.

Quotation :  The fixed price offer that can not be changed once accepted by the customer.

Estimate :  An estimate is an approximate price that may change.

Order :   A specific request asking Aspects Bespoke to supply goods or products to a customer.

Contract :  A written agreement between the customer and Aspects Bespoke outlining works required and final price for said works.

Installation/Works :   Includes all carpentry work and the construction, alteration, fitting, repairing, dismantling, renovating, converting, designing or building of bespoke fitted furniture, wardrobes and doors.

General

Any contract between Aspects Bespoke and any of its customers, in supplying goods or services, shall be included in these conditions, exclusive of any terms and conditions attached to the customer’s order.

Any waiver of these conditions by the customer at any time shall not be accepted unless specifically agreed to by both parties, in writing, and with reference to the particular works previously agreed to.   All other conditions remain in full force and effect.

All contracts between the customer and Aspects Bespoke must have a written acknowledgement and be formally accepted by both parties.

Price and Payment

The price of goods  must be stated on the quotation/estimate provided by Aspects Bespoke in a written document.  

Payment must be made in full within 7 days of the date of the invoice for any work carried out at the customers property,

In the event of late payment where interest and debt recovery costs are accrued, the costs will be claimed according to Aspect Bespokes’ statutory rights, including interest and compensation for the costs involved in doing so.

In all orders over £1000, inclusive of VAT, the customer may, at the discretion of Aspects Bespoke, be liable to a credit check after written consent has been given by the customer.  

For all orders a deposit will be requested when booking the intial design visit, this amount will be deducted from the final amount if the client proceeds with the project.

A second payment will be requested when production of the project begins to cover material and labour costs.

On larger projects there will be a second production payment requested before installation.

The remainder of the costs will be payable on completion within 7 days of the invoice date. 

All payments made to Aspects Bespoke are non-refundable unless otherwise agreed upon by both parties.

Quotations

Any quotation or estimate given to customer by Aspects Bespoke will be valid until accepted by the customer for a period of 30 days from the date of quotation or estimate.

Prices cannot be guaranteed after this date

All estimates are subject to fluctuations in the prices of materials, dependent on market prices at the time of purchase. 

The price quoted will be inclusive of VAT at the current rate.  It will  include all costs and charges relating to packaging, loading, unloading and delivery costs.

Goods

All goods will conform as specified in the customers’ order accepted by Aspects Bespoke, unless agreed to in writing.

Individual orders for goods that have been accepted by Aspects Bespoke shall be a legally binding contract in their own right between the customer and Aspects Bespoke.

If a design, pattern or specification has been supplied by the customer it will be the responsibility of the customer to ensure that no intellectual or third party rights shall be infringed for said designs, patterns and specifications.   It is the responsibility of the customer to secure Aspects Bespoke against legal liability for any infringements of letters, patent, copyright or registered design or trademark. 

Ownership of the goods shall not pass from Aspects Bespoke to the customer until the customer has paid the price in full, inclusive of VAT.

Orders

We can suspend or cancel the customers’ order, without affecting Aspects Bespoke legal rights and remedies if the following applies:

If the customer fails to pay any interim bill and still fails to pay for 7 days after receiving a written notice demanding payment.    

If the customer, or anyone employed by the customer, or relation, or agent interfere with or obstruct the work or fail to make the site available for Aspects Bespoke, without good reason, following all reasonable attempts to rectify the situation.

In the event of the order being cancelled the request must be sent in writing to Aspects Bespoke.  The customer will be held liable for charges for any goods ordered or installation work started at the time of cancellation. 

Delivery

In the event of any delay or failure to supply goods or complete installation work, Aspects Bespoke shall not be liable to the customer or in breach of contract if the delay or failure was beyond the reasonable control of Aspects Bespoke.

Upon completion of the delivery of  the goods or installation works, all risk will be passed to the customer unless previously agreed to in writing between the customer and Aspects Bespoke.

In the event of Aspects Bespoke being unable to deliver goods to the customer due to the customer not being able to accept them as previously agreed, Aspects Bespoke shall be entitled to leave the goods in storage, at the customers’ expense, until such time as it is possible to fulfil delivery of said goods. 

Extras

Any further work that is requested in addition to the works already included in the contract will need to be agreed to in price and scope, in writing to Aspects Bespoke, before the further works commence.

Disputes

Any disputes should be sent in writing to Aspects Bespoke within 1 week of the invoice date.  If written notification has not been received by Aspects Bespoke within this time period, then payment in full will be required.

If having gone through all due process, with written evidence of issues raised, it is deemed that the working relationship between Aspects Bespoke and the customer has irretrievably broken down, the customer shall still be liable to pay for all works already completed, and will be notified in writing the amount due, to be paid within 7 days of the invoice date. 

Guarantee/Liability

In the event of goods being delivered to the customer and it has been agreed that damage has occurred in transit during delivery arranged by Aspects Bespoke, the customer will be entitled to replacement goods if Aspects Bespoke have been notified within 24 hours of delivery. 

All goods manufactured by a third party Aspects Bespoke shall, wherever possible, pass on the warranty to the customer.

If the deposit invoice has not been paid by the due date, Aspects Bespoke is not liable for any increase in material costs.

Any delays caused by circumstances beyond the control of Aspects Bespoke i.e. war, hostilities, insurrection, pestilences, strikes, riots, fire, storms, accidents, materials not being available, interruptions of supply, industrial disputes or lawful order, Aspects Bespoke shall suspend further work until it is deemed reasonable to continue.

In the event of Aspects Bespoke being prevented by circumstances beyond their control to continue the installation works, Aspects Bespoke shall have the right to withdraw from further works and will not be held liable under the contract.   The customer is still liable to pay for the works already done and shall pay the agreed price in the contract less what has been reasonably agreed by Aspects Bespoke and the customer for the work that has not been completed. 

Damaged Goods

If any goods delivered or manufactured by Aspects Bespoke or installation work done by Aspects Bespoke are found to be defective then Aspects Bespoke shall, at their own discretion, repair or replace free of charge providing the following conditions:   

That notice of the defect has been given to Aspects Bespoke within 1 week of coming to the customers attention, or within 6 months of the date of the final invoice.

That Aspects Bespoke were at fault in their design, workmanship or materials.

That the defect is not solely due to the failure of the customer to store or maintain the goods in compliance with previously agreed instructions provided in writing to the customer.  This includes damage due to damp, neglect or misuse, whether accidental or deliberate, by the customer or a third party, and that no alterations or repairs have been undertaken by the customer without the prior written consent of Aspects Bespoke.   

If any goods requiring repair or replacement have been found to be the fault of the customer, then the goods shall be delivered to Aspects Bespoke at the customer’s expense having been previously agreed to in writing.

Cancellation

Where a contract between Aspects Bespoke and the customer has been agreed upon, the customer may not cancel the contract unless it has been discussed with Aspects Bespoke and a written agreement has been issued.  

In the event of an agreed cancellation, the customer shall accept and pay all expenses that have been incurred up to the time of the cancellation. 

Exceptions

Aspects Bespoke shall not be liable for any consequential loss or damage or other claims for compensation except in the case of death or personal injury caused by the negligence of Aspects Bespoke.