PRIVACY POLICY

Last updated: 25TH NOVEMBER 2025

Aspects Bespoke Carpentry & Joinery Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to your data. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy legislation.

 1. Who We Are Aspects Bespoke Carpentry & Joinery Ltd Company number: 15436675

Registered address: Hunt Ford & Co Accountants, Osborne House, 143–145 Stanwell Road, Ashford, Middlesex, TW15 3QN

Website: aspectsbespoke.co.uk

Email: [email protected]

Telephone: 07874 429894

We are the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following categories of personal data: Information you provide directly

• Name

• Address (billing and project/installation addresses)

• Email address

• Telephone number

• Payment confirmations (we do not store full card details)

• Details related to quotations, designs, surveys and installation requirements

• Any correspondence sent via email, website forms or social media Information collected automatically When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Cookies (see Section 10)

• Pages visited & actions taken on the website Information from third parties

We may receive data about you from:

• Tradespeople or contractors involved in your project

• Payment providers

• Social media platforms if you interact with us there

3. How We Use Your Information

We use your information for the following purposes:

To provide our services

• Preparing quotations

• Scheduling surveys and installations

• Designing, manufacturing and installing bespoke furniture

• Managing payments and invoicing

• Communicating with you throughout your project To improve our business

• Internal record keeping

• Staff training and quality assurance

• Reviewing and enhancing website performance For legal and contractual reasons

• Fulfilling our contract with you

• Complying with legal obligations

• Handling disputes or claims For marketing (with consent)

• Sending updates, offers or news

• Sharing project photographs (only with consent — see Terms & Conditions) We never sell or share your data with third-party marketing companies.

4. Legal Bases for Processing

We process your personal information on one or more of the following legal grounds:

• Contractual necessity – to provide our services at your request.

• Legitimate interests – to develop our business and improve customer experience.

• Compliance with law – obligations under HMRC, financial or regulatory requirements.

• Consent – for non-essential communications and marketing. You may withdraw consent at any time.

5. Who We Share Your Data With

We only share your information when necessary to deliver our services or comply with the law. This may include:

• Our fitters and subcontractors involved in your project

• Material suppliers for delivery or product support

• Accountants and financial service providers

• Insurers and legal advisors

• Website hosting or IT support services

• HMRC or regulatory bodies (where legally required) All third parties must process your data securely and lawfully. We do not share your personal data with third-party advertisers.  

6. Data Storage & Security

We take appropriate technical and organisational measures to safeguard your data, including:

• Secure password-protected systems

• Encrypted devices

• Limited-access file storage

• Secure website hosting and SSL certificates

• Staff training on data protection

We do everything reasonably possible to prevent unauthorised access, misuse or loss of your data.

7. How Long We Keep Your Information

We only retain data for as long as reasonably necessary, typically:

• Quotation requests: up to 12 months

• Customer records and installation files: up to 7 years (legal/HMRC requirements)

• Email correspondence: up to 3 years

• Marketing data: until consent is withdrawn When information is no longer needed, it is securely deleted.

8. Your Rights Under UK GDPR You have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Request data portability

• Withdraw consent for marketing

• Make a complaint to the ICO UK supervisory authority: Information Commissioner’s Office (ICO) ico.org.uk If you want to exercise any of your rights, email us at [add email address].

9. Transfers Outside the UK

If any service providers process data outside the UK, we ensure adequate protections are in place, such as:

• UK GDPR-compliant safeguards

• Standard contractual clauses

• Appropriate security measures

10. Cookies

Our website may use cookies to:

• Improve website functionality

• Analyse site traffic

• Enhance user experience

You can disable cookies in your browser settings at any time. A full Cookie Notice can be supplied if required.

11. Children’s Privacy

We do not knowingly collect data from anyone under 16. If you believe we have collected such data, please contact us and we will delete it promptly.

12. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services indicates acceptance of the updated terms.

13. Contact Us

If you have any questions about this Privacy Policy or how we use your personal data, please contact us: Aspects Bespoke Carpentry & Joinery Ltd

Email: [email protected]

Website: aspectsbespoke.co.uk